Return under warranty

If you encounter a technical problem with one of our products and the warranty is valid, simply fill out the form below. We will analyze your request and respond within 48 hours.

Status *

Name *

First name *

Company/organization

Email *

Phone number *

Reason for your return *

Return method *

Delivery address *

Notify the address to which we will return your repair | This field is mandatory even if you choose to pick it up from us

Invoice number (or web order number)

Example: FAC/2026/1234

Product name

Example: Dell Latitude 5410

Serial number *

8-digit code present on a rectangular label with barcode | Laptop: stuck underneath or sometimes under the battery | Desktop/monitor: stuck on the back

Detailed description of the problem *

Your Windows password *

In some cases, we will need the full password of your Microsoft account used to log into Windows and not just your PIN.

If we need to reinstall Windows and/or replace the hard drive *

The backup of your personal data is charged at €60 excluding VAT | Software cannot be retained.

I accept the conditions below *

I understand that additional non-deductible fixed fees of €35 excluding VAT will be charged to me if the cause of the problem is not covered by the warranty (shock, liquid infiltration, damaged Windows,...)

I understand that Neovision cannot be held responsible for any partial or total loss of my data

I accept the processing of my data in accordance with Neovision SRL's privacy policy

These 3 boxes must remain checked for your request to be valid!

Submit

​Return under warranty

Return under warranty