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GENERAL TERMS OF SALE

GENERAL TERMS OF SALE OF NEOVISION SRL

  1. SCOPE OF APPLICATION

Unless otherwise agreed in writing, these General Terms of Sale apply to all sales offers and announcements made by Neovision. By placing an order or paying an invoice, the buyer expressly accepts these General Terms of Sale. These sales conditions will prevail over any other general or specific conditions not expressly agreed by Neovision, which reserves the right to modify its sales conditions at any time. In this case, the applicable conditions will be those in effect on the date of the buyer's order. The seller is the company Neovision SRL located at Rue des Orchidées 44 – 5030 Gembloux – Belgium, VAT number BE 0506.973.963

   2. VALIDITY PERIOD OF OUR OFFERS

Unless otherwise stated, the offers and price quotes on our products and services () are valid until their announced expiration and within the limits of available stock and as long as they are displayed. The removal of an offer from the Neovision website (www.neovision.be) terminates it.

   3. PRICE

Prices are indicated in euros and are exclusive of VAT and delivery charges unless otherwise stated. All taxes are included (Recupel, Bebat, Auvibel, and reprobel). All prices are indicative and may be changed without notice. The price is only contractual when the buyer receives their order confirmation.

The illustrations and technical specifications are non-binding. Neovision reserves the right to modify them without prior notice.

Original price = Prices given for informational purposes. These original prices (new equipment) were communicated by the manufacturer at the time of marketing these items.

   4. TRANSFER OF OWNERSHIP AND RISKS

Ownership of the equipment is only transferred to the buyer upon full payment of the price, additional costs, and taxes. The transfer of risks occurs upon delivery of the equipment.

   5. USE OF SOFTWARE

The software contained in the sold equipment remains the property of the manufacturers. The user may not transfer, grant, pledge, disclose, or lend them in any form, whether for a fee or free of charge. They will maintain in good condition the ownership notices on the programs and the user manual and ensure the confidentiality of the software is respected. The manufacturer's license conditions apply.

   6. TERMS AND CONDITIONS OF PAYMENT FOR THE EQUIPMENT

Payment is made in cash at the time of ordering or in advance by bank transfer, unless otherwise stated in the purchase order or contract. Late payments automatically incur an interest of 10% per year, as well as a flat fee of 10% of the invoiced amount (with a minimum of €24.79) as damages. Failure to pay an invoice by the due date makes all amounts due immediately payable, regardless of any previously granted payment facilities. The client acknowledges, in accordance with Article 1583 of the Civil Code, that the supplies remain the property of Neovision until full payment is made, including any interest and potential fees. However, the risks are borne by the purchaser from the time of delivery. Eight days after sending, by registered letter, a formal notice to pay that remains unanswered, the goods must be returned to Neovision immediately, at the client's expense, risk, and peril, which the client agrees to, upon simple request from Neovision.

   7. TERMS AND CONDITIONS OF PAYMENT FOR MANAGED SERVICES AND SUBSCRIPTIONS

 All managed services and subscriptions from Neovision are subject to the client's acceptance of a SEPA Core direct debit.

Amounts collected by direct debit are taken within 15 days of the invoice issuance.

Failure to pay after a reminder without response (response here means payment of all amounts due or the establishment of a repayment plan) 15 days after its sending will automatically give Neovision the right to unilaterally terminate the service.

The termination of the service does not exempt the client from paying the arrears.

   8. DELIVERY, INSTALLATION AND CONFIGURATION

Delivery charges, customs duties, and any applicable taxes are always the responsibility of the buyer. The delivery time is never stipulated except as an indication, and exceeding it cannot lead to the cancellation of the order, unless the delay is due solely to the negligence of Neovision. Any potential delay cannot, in any case, give rise to damages. Unless expressly stated otherwise, the installation and configuration of the equipment are the responsibility of the buyer.

   9. LIMITED MATERIAL WARRANTY IN THE BENELUX

Neovision is only subject to an obligation of means under this contract. This warranty is only acquired from the date of delivery and upon full payment of the agreed price. Neovision is not responsible for the inadequacy of the products supplied with the expectations of the Buyer. Unless otherwise stipulated, all products benefit from a legal warranty of two (2) years against any conformity defect existing at the time of delivery of the product. Refurbished spare parts, refurbished printers, and certain entry-level refurbished PCs benefit from a legal warranty of one (1) year against any conformity defect existing at the time of delivery of the product.

These warranties only cover conformity defects existing at the time of delivery of the goods. The following are therefore excluded:

  • Upon receipt, you must check that the packaging is intact, and if not, issue a reservation to the delivery person who must take note of it and notify us immediately. You must, in any case, check that the product is in perfect condition within 24 hours after delivery and notify us if it is not. If you do not do this, we will not be able to replace the product that may be damaged.
  • Any direct or indirect damage caused after delivery by the device and to the device (e.g. by oxidation, shocks, falls,…), as well as to its contents.
  • The elements or accessories that require regular replacement.
  • Damage resulting from a fire, water damage, lightning, an accident, a natural disaster.
  • Defects caused expressly or by negligence, by improper treatment, poor maintenance, or abnormal use not in accordance with the manufacturer's specifications.
  • Damage resulting from commercial, professional, or collective use. Furthermore, the non-conformity must be reported within two months after its discovery.

Any request for intervention must be addressed to our after-sales service. When the customer directly contacts the manufacturer under the warranty, the related costs are their responsibility. In the event of intervention by a third party not designated by Neovision, the benefit of the warranty is void.

Neovision's obligations under the warranty are limited to the provisions set forth below:

If a defect appears and a valid claim is received by Neovision during the warranty period, Neovision has the choice:

  • Either to repair the product free of charge using new or refurbished spare parts.
  • Or to exchange the product for a similar product or one made from new or refurbished parts that is functionally at least equivalent to the original product.
  • Or will refund the purchase price of the product.

When a refund is made, the product becomes the property of Neovision.

The software distributed with the products is not covered by this Warranty (see Article 5 mentioned above).

The recovery or reinstallation of programs, data, or other information is not included in this Limited Warranty.

   10. WARRANTY ON MANAGED SERVICES AND SUBSCRIPTIONS LIMITED TO THE BENELUX

When providing IT services and software in the cloud or locally, Neovision acts as a broker and the only applicable warranties are those provided by the publisher and/or owner of the solution. The applicable license agreements are those of the software publishers. Neovision will never be responsible for the failure of its subcontractors.

When the client chooses to delegate the management of their IT services to Neovision, they charge the latter to do their best, and it is only an obligation of means and not of results.

Neovision can in no case be held responsible for the failure of any of the solutions it offers.

It is always the client's responsibility to verify that the solutions made available to them meet the desired objective and are sufficiently reliable to their estimation.

The antivirus and Backup solutions provided by Neovision are solutions developed by partners, and Neovision cannot guarantee their proper functioning in any case.

Neovision's mission is to attempt to select the best solutions available on the market and make them available to its clients.

In case of disagreement or dissatisfaction with these solutions and/or missions, the client can never claim the amounts paid since the reporting of the failure of one or more solutions.

SATISFACTION GUARANTEE ON PRODUCTS

If the item the client purchased does not suit them, they can either exchange it or return it, in-store or by mail using the original packaging and return label received upon delivery, with their instructions: exchange or refund:

The client has a reflection period of 14 calendar days starting from the day after the delivery date.

This option is granted only if all the conditions below are met:

  • The product must be in perfect working condition.
  • The product must be perfectly clean and in its original packaging.
  • All accessories provided at the start must be returned with the product.
  • The product is part of Neovision's standard catalog and is not the subject of a special order for the client.
  1. LIABILITY 

 The products offered comply with the legislation in force in the Benelux. Neovision cannot be held liable in case of non-compliance with the legislation outside the countries where the products are delivered. It is the customer's responsibility to check with local authorities the possibilities of importing or using the products they intend to order. The photographs and texts reproduced and illustrating the presented products are not contractual. Consequently, Neovision cannot be held liable in case of error in the illustrations or description of the products. Neovision cannot be held responsible for the non-fulfillment of the contract concluded in case of stock shortages or unavailability of the product, force majeure, disruption or total or partial strike, particularly of postal services and means of transport and/or communications, flooding, fire. If the force majeure lasts more than three months, both parties have the right to terminate the part of the contract that cannot be fulfilled, by sending a registered letter, without any obligation for compensation.

In no event shall Neovision be liable for indirect damages (such as loss of revenue or profits, financial losses, loss of programs or data, increased operating costs, delays, damage to third parties,…) even if Neovision has been informed of the risk of such damages. Neovision's liability shall in any case be limited to the value of the concerned order.

   2. APPLICABLE LAW AND COMPETENT COURT

These General Terms and Conditions of Sale are governed by Belgian law. The customer agrees that any legal action arising from these General Terms and Conditions or related to them shall take place solely before the Courts of the Namur district (Belgium).

   3. COMPLAINTS REGULATIONS

Before any other action, please contact one of our advisors to find an amicable solution together.

⦁ by email: info@neovision.be

⦁ in our store/showroom

⦁ by mail: Neovision SRL

Customer Relations Service

Rue des Orchidées 44 – 5030 Gembloux

 SPECIAL CONDITIONS FOR REPAIRS

These conditions are in addition to the general sales conditions. The general sales conditions remain applicable.

  1. SCOPE OF APPLICATION
    Unless expressly agreed otherwise in writing by both parties, the conditions set out below constitute the only written and verbal agreements and conventions concluded between Neovision SRL and the customer, notwithstanding any contrary provisions that may appear on the purchase orders and other documents issued by the customer.
  2. RETURN OF DEFECTIVE DEVICES
    All devices must be dropped off at the store for repair. A complete list of provided accessories is established with the customer and printed on the repair form. Any accessory not mentioned on the repair form cannot be claimed under any circumstances. To benefit from warranty conditions, the buyer must provide proof of purchase by all common means (invoice, purchase order, etc.).
  3. DIAGNOSTIC FEES
    Repairs outside of warranty are subject to the following conditions: When a device is handed over by the customer, diagnostic fees will be charged and must be paid in cash. (See in-store rates). However, diagnostic fees are never refunded, even if no repair takes place following the customer's request or if the device is economically or technically irreparable or if spare parts are no longer available, etc.
  4. REPAIR TIME
    Repair times are provided as an indication.
  5. QUOTE AND SCOPE OF REPAIR
    ⦁ The repair will be limited exclusively to the malfunction or defect specifically mentioned by the customer.
    ⦁ For any additional defect discovered during the diagnosis or while repairing the device, a new quote will be established and the repair will only take place after the customer's agreement.
    ⦁ We decline any responsibility for partial or total loss of the device's usability, in case certain spare parts necessary for the repair of the device can no longer be obtained.
    ⦁ The prices mentioned in our quotes are valid for 1 month.
  6. REPAIR WARRANTY
    ⦁ Neovision offers a 6-month warranty on the repair. This contractual warranty will never limit the legal warranty on the product concerned. This warranty only applies when it concerns the same defect, not resulting from misuse.
  7. RETURN TIME
    ⦁ When a device returns from repair, the customer is notified by the contact methods they provided. The customer then has a period of 15 DAYS to retrieve their device.
    ⦁ After this 15-day period, the customer will be notified again that their device can be picked up. From this reminder date, the customer has an additional period of 15 DAYS to retrieve their device.
    ⦁ After this total period of one month, the customer will receive a letter sent to the last known address demanding that they retrieve their device. From the date of sending the letter, the customer has a final additional period of ONE MONTH to retrieve their device. Furthermore, they are subject to administrative fees set at 35 EUR and storage fees set at 2.5 EUR per day.
    ⦁ Any device not retrieved within the total period of 2 MONTHS becomes the property of Neovision SRL.

Neovision SRL | Customer Relations Service | Rue des Orchidées 44 – 5030 Gembloux – Belgium